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I needed a tarp to cover my roof where a tree damaged it. I ordered the exact size needed and I received a tarp marked at that size. When I went to install it, it was several feet too short. I made several attempts to get the right size and they finally sent me another...
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2.5
I liked
  • Variety of options and list prices
I didn't like
  • Sent wrong size and company refused to send correct one
#1111625
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Will need to return to pissed off customers house to finish the job which will cost me more money and result is lost money on this job.I was shocked that after telling that the pipe was cut to long and needed to pay to get it cut to proper size the didn't offer to...
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4.3
#1103492
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I bought the Carport Auto Shelter from the store Acecanopy.com, it has lasted through a winter and the high winds. The parts and cover of this product are precisely cut and shaped. Quality is excellent with some exceptions. It’s Well-made, and well-priced! Delivery was...
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4.6
I liked
  • Perfect for my needs and budget
#1047790
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Chairs Review

Ace Canopy
#1032155
1.0
Details
Poor quality. Fraudulent company. Do not shop here!
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Advertised vs Delivered
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12 20 Snow Canopy Review

Ace Canopy
#965636
1.1
Details
Don't order from them. They will give you the wrong stuff and send all the stuff they want to get rid of. And will not help you.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Canopy Review

Ace Canopy
#800591
Ordered two 10x15 weekenders one came jamed together and cracked frame called talk to a rep sent pictures received a call back the next day. They said they would not replace it or broken parts nor do they have those parts available. Turns out this was a discontinued which they falled to let the buyer know.bad quality and craftsmanship stay clear.
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Other Product Review

Ace Canopy
#700834
3.0
Details
I did have an issue with Ace and after several attempts I did hear from them and they did resolve my issue. I very much appreciated the service albiat late it was satisfactory. Thank you Ace!
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Ace Canopy - Setting up 14 x 20
We set up our new canopy today. We used the last one for at least 15 years. We take the cover off only for PA snows. Putting the frame together is a bit of a challenge but two people can do it. I had 8 little fittings that weren't in the instructions but it was...
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Den_Socling
Den_Socling

I really don't understand the negative publicity this company gets. We set up our new 14 x 20 canopy a couple weeks ago. Last night we had severe storms that uprooted trees an...

4.5
#1039617
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We are very pleased with the value and quality of Acecanopy shade canopy and it’s arrived as advertised and looks great. This product is a must-have if you like going to beaches or parks that gets pretty crowded. This not only blocks the Sun but also gives you some...
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5.0
#1038865
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Ace Canopy - $400 wasted!!!
Ace Canopy - $400 wasted!!!
I bought a Ace Canopy Diamond Pop Up Tent 10'x15' - Heavy Duty. I emptied my bank account to buy this because I had a selling opportunity that would make a lot of $. The 2nd night it was up it lightly rained. The park security called me and said my tent had collapsed....
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1.4
I liked
  • Shipped fast
I didn't like
  • Not helpful in resolving matter
  • False advertising
  • I have only bad comments to make - this company is a total sham
#982199
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Ace Canopy - Worst customer service and won't honor warranty
Ordered two large tents and spent $1000. Opened both to find both had separate issues requiring repairs. They asked to send pics and when I did they said not covered. We hadn't even used them. One didn't even have packing strap removed. Cheap and simple parts to...
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2.6
I liked
  • Previous products
I didn't like
  • Not helpful in resolving matter
  • No help resolving the problem
#870784
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We ordered a 12x20 canopy enclosure replacement. This is our third time throughout the past 10 years. The first time, the entire shipment was too short; height and width. The second time, we ordered 14x20. Of course, it was too large. This time, the two end peak...
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2.7
I didn't like
  • Not helpful in resolving matter
#859377
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I bought the Ace Instant Weekender Pop Up Tent 8'x8' in May of 2015. I used it no more than a dozen times over the course of a year and one of the upper legs completely broke on all four sides for no reason. I contacted the company via email about obtaining a...
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1.0
#859278
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Ordered car canopy and they sent a tarp. 12 by 20, but it was only 19'2" long and 11'6" wide. Called to resolve problem, talked to Brenda told her I did not order a tarp but a carport canopy and the tarp wasn't even right size. She was going to send a pick up order...
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I didn't like
  • No help resolving the problem
  • Sent wrong product and cant get my money back
#780549
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