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2.9

We ordered a 12x20 canopy enclosure replacement. This is our third time throughout the past 10 years.

The first time, the entire shipment was too short; height and width. The second time, we ordered 14x20. Of course, it was too large. This time, the two end peak walls were 10' wide; not 12'.

The material was thinner than the valance top and sides. We sent pictures. Each time we call, we are put to voice mail with no call back. Their first reply was there is a 30 day return policy.

We ordered in February, but did not put it to use until Memorial Day weekend. Guess we are penalized and must pay an additional $65+ for each end for trying to be efficient. Don't deal with this company.

I should have learned my lesson. What would it take for them to send me the right size????

Reason of review: Poor customer service.

Monetary Loss: $132.

Preferred solution: Deliver product or service ordered.

Ace Canopy Cons: Not helpful in resolving matter.

Location: Pittsburgh, Pennsylvania

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