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2.0 Based on 10 reviews
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Ordered two large tents and spent $1000. Opened both to find both had separate issues requiring repairs. They asked to send pics and when I did they said not covered. We hadn't even used them. One didn't even have packing strap removed. Cheap and simple parts to replace but they can't provide me parts, but no one knows how to get them, even though they manufacture the parts there. I offered to pay for parts but they will not return an email or... Read more

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We ordered a 12x20 canopy enclosure replacement. This is our third time throughout the past 10 years. The first time, the entire shipment was too short; height and width. The second time, we ordered 14x20. Of course, it was too large. This time, the two end peak walls were 10' wide; not 12'. The material was thinner than the valance top and sides. We sent pictures. Each time we call, we are put to voice mail with no call back. Their... Read more

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I bought the Ace Instant Weekender Pop Up Tent 8'x8' in May of 2015. I used it no more than a dozen times over the course of a year and one of the upper legs completely broke on all four sides for no reason. I contacted the company via email about obtaining a replacement part or a suggestion of where I may find one. My request has been completely ignored. I will not be purchasing any items from ACE Canopy in the future and instead of referring... Read more

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Ordered two 10x15 weekenders one came jamed together and cracked frame called talk to a rep sent pictures received a call back the next day. They said they would not replace it or broken parts nor do they have those parts available. Turns out this was a discontinued which they falled to let the buyer know.bad quality and craftsmanship stay clear.

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Ordered car canopy and they sent a tarp. 12 by 20, but it was only 19'2" long and 11'6" wide. Called to resolve problem, talked to Brenda told her I did not order a tarp but a carport canopy and the tarp wasn't even right size. She was going to send a pick up order and refund my $105.81. Have left many messages at her # but no return calls and I still have a tarp I can't use and I feel like I am getting the shaft. Doesn't Ace care about... Read more

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Piece of ***. We paid $375.31 for total garbage. Within a few months this tarp had significant tears and holes in it. Customer service refused to refund the cost of the product or replace it. This is one of the worst companies we have ever dealt with. I highly recommend that any potential customers spend your money wisely and NOT with Ace Canopys/tarps. They were rude, and highly argumentative. Delivery was extremely slow, weeks instead... Read more

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I did have an issue with Ace and after several attempts I did hear from them and they did resolve my issue. I very much appreciated the service albiat late it was satisfactory. Thank you Ace!

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This company does not follow thru on what they promise! Horrible product! Waste of money! I ordered over $2000 worth of tarps that only lasted a few months. I sent pictures of the tearing covers. Every single one of them is now in trash! Of course they said they were replacing them but know they are ignoring phone calls and emails. So not happy! The tarps are shredding but we're suppose to be heavy duty!! They should not be allowed to sell... Read more

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I purchased a 14 x 20 canopy. I waited close to 2 weeks to receive it. When we went to set it up, we found that the metal poles were split where the weld holds them together. The poles were damaged and worthless. I called support 3 days ago to get them to replace them and no one since has called me to get these poles replaced so we can use the canopy. I ordered this on June 21 and still have yet to get to use it. We bought it for a summer shade... Read more

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Please, please pay attention to the False Advertising. The picture is completely false to what you will receive. I ordered a PORTABLE BEACH CANOPY that only comes in red (so why show a WHITE canopy at all?) and it does not come with the mesh siding (again, why show it in the photo? Also, why advertise in the description that you will have protection from the sand because of the mesh siding? This particular description, since my phone complaint,... Read more

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